{"id":12596,"date":"2022-06-17T14:15:23","date_gmt":"2022-06-17T12:15:23","guid":{"rendered":"https:\/\/mediaidea.si\/noela\/pogoji-poslovanja\/"},"modified":"2022-06-27T10:44:26","modified_gmt":"2022-06-27T08:44:26","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.noela.si\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"

GENERAL TERMS AND CONDITIONS OF SALE OF THE COMPANY NOELA, doo<\/span>
\n\u00a0\u00a0<\/strong><\/h2>\n

1. General<\/span><\/h2>\n

These General Terms and Conditions of Sale (hereinafter referred to as the\u00a0<\/span>General Terms and Conditions of Sale<\/span><\/em>\u00a0) determine the rights and obligations between the buyer or.\u00a0users (hereinafter referred to as the buyer) and the company NOELA, izdelovanje in prodaja kozmetike, doo, Trotkova 31, 2235 Sveta Trojica in Slovenske gorice (hereinafter referred to as the\u00a0<\/span>Seller<\/span><\/em>\u00a0or\u00a0<\/span>company<\/span><\/em>\u00a0).<\/span><\/p>\n

By accepting the offer, concluding the contract, placing the order each time or in any other mutually acceptable way, the buyer confirms that he is familiar with the\u00a0<\/span>General Terms and Conditions of Sale,<\/span><\/em>\u00a0that he accepts them in full and agrees with them in full.<\/span><\/u><\/p>\n

If the Buyer is a person who acquires and uses the\u00a0<\/span>Seller<\/span><\/em>\u00a0‘s goods and services for purposes outside his professional or gainful activity, in accordance with the provisions of the Consumer Protection Act\u00a0<\/span>(Official Gazette of the Republic of Slovenia, No. 20\/98 et seq., Hereinafter ZVPot<\/span><\/em>\u00a0) for the consumer.\u00a0In this case, the provisions of the ZVPot are also applied, with which the\u00a0<\/span>General Terms and Conditions of Sale are<\/span><\/em>\u00a0harmonized and the provisions of the ZVPot are also referred to in individual places.<\/span><\/p>\n

If the buyer concludes a contract with the\u00a0<\/span>Seller<\/span><\/em>\u00a0who is considered a consumer in accordance with the provisions of ZVPot, and there are no explicit provisions in the\u00a0<\/span>General Terms and Conditions of Sale<\/span><\/em>\u00a0on the rights and obligations set out in ZVPot for the consumer, the provisions of ZVPot shall apply mutatis mutandis.<\/span><\/p>\n

\u00a0<\/strong><\/p>\n

2. Scope and validity<\/span><\/h2>\n

Unless otherwise agreed in the contract or written agreement, the\u00a0<\/span>General Terms and Conditions<\/span><\/em>\u00a0of Sale apply without exception to all sales of goods and services performed by the\u00a0<\/span>Seller<\/span><\/em>\u00a0.<\/span><\/p>\n

Buyer’s or any other terms of sale apply only if they have been confirmed in writing by\u00a0<\/span>Seller<\/span><\/em>\u00a0.<\/span><\/p>\n

Oral agreements on the use of different terms of sale are valid only if they have been\u00a0confirmed in writing by the\u00a0<\/span>Seller .\u00a0<\/span><\/em>Confirmation sent in writing by post, fax or e-mail is considered to be a written confirmation of the use of different terms of sale.<\/span><\/p>\n

An agreement in writing on the deviation of individual provisions from the provisions of the\u00a0<\/span>General Terms and Conditions of Sale<\/span><\/em>\u00a0does not affect the validity of other provisions of the\u00a0<\/span>General Terms and Conditions of Sale<\/span><\/em>\u00a0.<\/span><\/p>\n

The General Terms and Conditions of Sale<\/span><\/em>\u00a0are valid until the written cancellation of the\u00a0<\/span>Seller,<\/span><\/em>\u00a0or until the new\u00a0<\/span>General Terms and Conditions of Sale of the Seller<\/span><\/em>\u00a0are issued .<\/span><\/p>\n

 <\/p>\n

3. Seller information and availability of information<\/span><\/h2>\n

The basic data of the\u00a0<\/span>Seller<\/span><\/em>\u00a0are:<\/span><\/strong><\/p>\n

Company: NOELA, izdelovanje in prodaja kozmetike, doo,<\/span><\/strong>
\nAddress: Trotkova 31, 2235 Sveta Trojica in Slovenske gorice, Slovenia,<\/span>
\nPhone: 040 195 940<\/span>
\nFax: \/<\/span>
\nE-mail: info@noela.si<\/span><\/p>\n

Website: www.noela.si<\/span><\/p>\n

Registration No .: 8071543000<\/span>
\nVAT ID: SI 20520751<\/span><\/p>\n

The company is registered at the District Court in Maribor, Srg no.\u00a02017\/41600, 16.10.2017.<\/span><\/p>\n

The seller<\/span><\/em>\u00a0undertakes to always have at the disposal of the buyer:<\/span><\/p>\n

    \n
  • information on the identity of the\u00a0<\/span>Seller<\/span><\/em>\u00a0(especially the company name and registered office of the company and the register number where the company is registered),<\/span><\/li>\n
  • contact details that enable the buyer to communicate quickly and efficiently with the\u00a0<\/span>Seller<\/span><\/em>\u00a0(e-mail address, etc.),<\/span><\/li>\n
  • Information on the essential characteristics of the products or.\u00a0online store services, including after-sales services and warranties,<\/span><\/li>\n
  • Information on the availability of products or.\u00a0services from the online store offer,<\/span><\/li>\n
  • method and conditions of delivery of products or\u00a0execution of services, in particular the place and time of delivery,<\/span><\/li>\n
  • information on the method of payment,<\/span><\/li>\n
  • information on the time validity of the offer from the online store,<\/span><\/li>\n
  • information on the period during which it is still possible to withdraw from the contract and the conditions for withdrawal,<\/span><\/li>\n
  • information on the possibility of returning the products and if and how much such a return costs the customer,<\/span><\/li>\n
  • information on the procedure with the user’s complaint and information on the contact person at the\u00a0<\/span>Seller<\/span><\/em>\u00a0.<\/span><\/li>\n<\/ul>\n

    \u00a0<\/strong>In the event that the Buyer is a person who is considered a consumer in accordance with the provisions of ZVPot, the Seller shall provide the Buyer with the following information in a clear and comprehensible manner before concluding the contract or before the Buyer binds the offer in accordance with the provisions of Articles 25b and 43b if they are not already clear from the circumstances:<\/span><\/p>\n

      \n
    1. the main characteristics of the goods or services to the extent appropriate to the medium and the goods or services,<\/span><\/li>\n
    2. company name, registered office and telephone number of the company, where available,<\/span><\/li>\n
    3. the final price of the goods or services, including taxes, or the method of calculating the price if, due to the nature of the goods or services, it cannot be calculated in advance,<\/span><\/li>\n
    4. information on any additional transport, delivery or shipping costs or a warning that such costs may be incurred if they cannot be calculated in advance,<\/span><\/li>\n
    5. payment terms and conditions for delivery and performance of the service, time limit for delivery of goods or performance of the service, where applicable,<\/span><\/li>\n
    6. information on the company’s appeal procedure,<\/span><\/li>\n
    7. acquaintance with responsibility for factual errors,<\/span><\/li>\n
    8. the possibility and conditions of after-sales services and voluntary guarantees, where necessary,<\/span><\/li>\n
    9. the duration of the contract, where applicable, and the conditions for withdrawal from a contract concluded for an indefinite period or a contract with automatic renewal,<\/span><\/li>\n
    10. functionality, including applicable measures for the technical protection of digital content, where appropriate,<\/span><\/li>\n
    11. information on the compatibility of digital content with hardware and software with which the company is familiar or should be familiar,<\/span><\/li>\n
    12. information on the address where the business actually operates, the telephone number, fax number and e-mail address of the business, where available, and, where applicable, the business name and registered office of the business on whose behalf it operates and to which the consumer can address his complaint,<\/span><\/li>\n
    13. information on the address of the registered office of the business, if different from the address referred to in the previous point, and, where applicable, on the address of the business on whose behalf he acts and to which the consumer may address a complaint,<\/span><\/li>\n
    14. information on the costs associated with the use of the means of communication, if different from the basic tariff,<\/span><\/li>\n
    15. information on the conditions, deadlines and procedure for exercising the right to withdraw from the contract in accordance with Articles 43.\u010d and b43.d of ZVPot, together with the form for withdrawal from the contract referred to in the fifth paragraph of Article b43.d of Article ZVPot,<\/span><\/li>\n
    16. an indication that the buyer bears the cost of returning the goods, in the event of withdrawal from the contract, if necessary,<\/span><\/li>\n
    17. information on the cost of returning the goods if, due to their nature, they cannot be returned by post in the case of distance contracts,<\/span><\/li>\n
    18. information on the costs that the buyer must pay to the company in accordance with the first paragraph a43.e ZVPot, if he withdraws from the contract after submitting a request in accordance with the seventh paragraph 43.c or the third paragraph a43.\u010d Article ZVPot,<\/span><\/li>\n
    19. information on the non-existence of the right to withdraw from the contract if the buyer does not have the right to withdraw in accordance with the fifth paragraph of Article 43.\u010d ZVPot, or if necessary information on the circumstances in which the buyer loses the right to withdraw from the contract,<\/span><\/li>\n
    20. information on the existence of codes of conduct and access to any codes of conduct; and<\/span><\/li>\n
    21. information on the minimum duration of the buyer’s obligations under the contract, if necessary.<\/span><\/li>\n<\/ol>\n

       <\/p>\n

      4. Offers<\/span><\/h2>\n

      Unless otherwise agreed in the contract or written agreement,\u00a0\u00a0<\/span>all issued offers of the\u00a0<\/span><\/strong>\u00a0Seller are valid for\u00a0<\/span><\/em>\u00a030 days from the date of issue<\/span><\/strong>\u00a0\u00a0and are\u00a0binding on the\u00a0<\/span>Seller .<\/span><\/em><\/p>\n

      The issuance of a pro forma invoice is also considered a binding offer.\u00a0The offer from the proforma invoice is valid until the date of payment deadline stated on the proforma invoice.\u00a0If this deadline is not specified, the offer from the pro forma invoice is valid for\u00a0\u00a0<\/span>15 days from the date of issuing the pro forma invoice<\/span><\/strong>\u00a0.<\/span><\/p>\n

      The\u00a0<\/span>Seller<\/span><\/em>\u00a0‘s obligations in the case of issuing a pro forma invoice begin on the day of payment of the amount according to the proforma invoice, but only if the payment was made within the period specified in the proforma invoice, where the payment is deemed to have been made on the day one of the\u00a0<\/span>Seller<\/span><\/em>\u00a0‘s business accounts .<\/span><\/p>\n

      If the proforma invoice is paid after the specified deadline for payment on the proforma invoice, the\u00a0<\/span>Seller<\/span><\/em>\u00a0reserves the right to change prices.<\/span><\/p>\n

      If the Buyer does not agree with the price change, the\u00a0<\/span>Seller<\/span><\/em>\u00a0will reject the order and return the money no later than 8 working days from the date of receipt of the rejection of the price change by the Buyer.\u00a0In this case, the buyer waives any claims for costs and \/ or interest.<\/span><\/p>\n

      The Seller<\/span><\/em>\u00a0reserves the right to recognize rebates on the offer or on the pro forma invoice only in the event that the Buyer has settled all due obligations to the\u00a0<\/span>Seller<\/span><\/em>\u00a0on the day of the order or on the day of payment of the pro forma invoice .\u00a0Otherwise, the\u00a0<\/span>Seller<\/span><\/em>\u00a0reserves the right not to grant the buyer a rebate until the due obligations are paid.<\/span><\/p>\n

      The discount for early payment is always taken into account without exceptions, when it is stated on the offer or on the pro forma invoice, regardless of the balance of due obligations to the\u00a0<\/span>Seller<\/span><\/em>\u00a0.<\/span><\/p>\n

      The seller<\/span><\/em>\u00a0issues an invoice in writing to the buyer who buys the product from the online store, with a breakdown of costs and an explanation of the right to withdraw from the purchase by returning the purchased product.<\/span><\/p>\n

      The sales contract in the form of a purchase order is stored in electronic form on the\u00a0<\/span>Seller<\/span><\/em>\u00a0‘s server .<\/span><\/p>\n

      The sales contract is concluded in the Slovenian language.<\/span><\/p>\n

       <\/p>\n

      5. Orders<\/span><\/h2>\n

      In case of acceptance of the offer, the buyer submits the order by mail to the address (registered office) of the\u00a0<\/span>Seller<\/span><\/em>\u00a0or to the e-mail address of the\u00a0<\/span>Seller<\/span><\/em>\u00a0.<\/span><\/p>\n

      Exceptionally, oral orders by telephone are also possible, but they are valid only if the\u00a0<\/span>Seller<\/span><\/em>\u00a0confirms the receipt of such a telephone order in writing.<\/span><\/p>\n

      \u00a0<\/strong>The seller<\/span><\/em>\u00a0undertakes to confirm the receipt of the order within 1 – 3 working days and to inform the buyer about the planned delivery date of the goods or.\u00a0the period of service provided.<\/span><\/p>\n

      In the event that the\u00a0<\/span>Seller<\/span><\/em>\u00a0does not confirm receipt of the order within the specified period and \/ or does not inform the buyer of the estimated delivery time,\u00a0\u00a0<\/span>the general delivery deadline for the goods or services<\/span><\/strong>\u00a0\u00a0according to the\u00a0<\/span>General Terms and Conditions of Sale<\/span><\/em>\u00a0applies .\u00a0In such a case, the delivery period starts on the next working day from the receipt of the order.<\/span><\/p>\n

      The Buyer, who in accordance with the provisions of ZVPot\u00a0<\/span>is not considered<\/span><\/u>\u00a0a consumer, is obliged to accept the ordered goods\u00a0<\/span><\/strong>\u00a0on the day confirmed by the\u00a0<\/span>Seller<\/span><\/em>\u00a0as the delivery date.\u00a0In the event that the Buyer refuses or cannot accept the goods on the day of delivery, the\u00a0<\/span>Seller<\/span><\/em>\u00a0shall return it to its warehouse.\u00a0In such a case, the buyer is obliged to take over the goods within a maximum of 5 working days.\u00a0Otherwise, the\u00a0<\/span>Seller<\/span><\/em>\u00a0may hand it over to another warehouse of its choice (the warehouse must meet the conditions for storage of the ordered type of goods), at the expense of the buyer.\u00a0In such a case, the risk of loss of or damage to the goods is transferred to the buyer within 5 working days of delivery to another warehouse.\u00a0After delivery to another warehouse, the\u00a0<\/span>Seller must<\/span><\/em>inform the buyer in writing and inform him where the goods are located and where they can be picked up, and inform him of all the consequences and costs in the event of further “non-acceptance”.<\/span><\/p>\n

      In the event of cancellation of the order by the buyer, which in accordance with the provisions of ZVPot\u00a0<\/span>is not considered<\/span><\/u>\u00a0a consumer<\/span><\/strong>\u00a0, the buyer is obliged to reimburse the\u00a0<\/span>Seller<\/span><\/em>\u00a0for all costs that may arise due to this cancellation.\u00a0In the case of a recall order, the buyer is obliged to take over the ordered goods, regardless of changed circumstances or cases of force majeure.\u00a0The deadline for taking over the entire quantity of the recall order is a maximum of 30 days from the execution of the first part of the delivery.\u00a0<\/span>In the event that the Buyer does not take over the goods after the specified deadline, the Seller<\/span><\/em>\u00a0may deliver them to him at his expense\u00a0.\u00a0In the event that the Buyer does not want or cannot take over the goods, the\u00a0<\/span>Seller may<\/span><\/em>delivers to another warehouse of its choice (the warehouse must meet the conditions for storage of the ordered type of goods), at the expense of the buyer.\u00a0In such a case, the risk of loss of or damage to the goods is transferred to the buyer within 5 working days after delivery to another warehouse.\u00a0After handing over to another warehouse, the\u00a0<\/span>Seller<\/span><\/em>\u00a0must inform the buyer in writing and inform him where the goods are located and can be taken over, and inform him of all the consequences and costs in case of further “non-takeover”.<\/span><\/p>\n

      In the event that the Buyer is a person who is\u00a0<\/span>considered a<\/span><\/u>\u00a0consumer<\/span><\/strong>\u00a0in accordance with the provisions of ZVPot , the Buyer may, in accordance with the first paragraph of Article 43.\u010d ZVPot,\u00a0<\/span>within 14 days notify the\u00a0<\/span>Seller<\/span><\/em>\u00a0to withdraw from the contract<\/span><\/u>\u00a0without having to state the reason for your decision.\u00a0Only the costs referred to in the seventh paragraph 43.d of the ZVPot (ie the costs of returning the goods) may be charged to the buyer.<\/span><\/p>\n

      Pursuant to the second paragraph of Article 43.\u010d of the ZVPot, the 14-day withdrawal period referred to in the previous paragraph, in the case of a sales contract, shall begin on the day when:<\/span><\/p>\n

        \n
      • the buyer or a third party other than the carrier and designated by the buyer acquires actual possession of the goods,<\/span><\/li>\n
      • the buyer or a third party other than the carrier and appointed by the buyer acquires actual possession of the last piece of goods if the subject of the contract is several pieces of goods ordered by the buyer in one order,<\/span><\/li>\n
      • the buyer or a third party other than the carrier and designated by the buyer acquires actual possession of the last consignment or piece of goods if the delivery of the goods consists of several consignments or pieces,<\/span><\/li>\n
      • the buyer or a third party other than the carrier and appointed by the buyer acquires actual possession of the first piece of goods if the delivery of the goods is regular during a given period.<\/span><\/li>\n<\/ul>\n

        Unless the\u00a0<\/span>Seller<\/span><\/em>\u00a0and the Buyer, who is considered a consumer in accordance with the provisions of the ZVPot, have agreed otherwise, the Buyer has no right to withdraw from the contract under these contracts:<\/span><\/p>\n

          \n
        1. on goods or services, the price of which depends on fluctuations in markets over which the company has no influence and which may occur within the withdrawal period;<\/span><\/li>\n
        2. on goods manufactured according to the exact instructions of the buyer and adapted to his personal needs;<\/span><\/li>\n
        3. on goods which are perishable or expire quickly;<\/span><\/li>\n
        4. on the provision of services, if the company fully fulfills the contract and the provision of services began on the basis of the buyer’s explicit prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it;<\/span><\/li>\n
        5. on the delivery of sealed audio or video recordings and computer programs, if the buyer has opened the security seal after delivery;<\/span><\/li>\n
        6. on the supply of newspapers, periodicals or magazines, except in the case of subscription contracts for the supply of such publications;<\/span><\/li>\n
        7. on the delivery of sealed goods that are not suitable for return due to health protection or hygienic reasons, if the buyer opened the seal after delivery;<\/span><\/li>\n
        8. on the supply of goods which, by their nature, are inseparably mixed with other objects;<\/span><\/li>\n
        9. on the supply of alcoholic beverages, the price of which is agreed upon at the conclusion of the sales contract and which can be delivered after 30 days, the actual value of which depends on market fluctuations beyond the company’s control;<\/span><\/li>\n
        10. concluded at public auctions;<\/span><\/li>\n
        11. in which the buyer has explicitly requested a visit to the company at home for the purpose of carrying out urgent repairs or maintenance.\u00a0If, during such a visit, the company provides additional services not expressly requested by the customer or delivers goods that do not constitute spare parts strictly necessary for maintenance or repair, the customer has the right to withdraw from the contract for those additional services and goods;<\/span><\/li>\n
        12. on accommodation not intended for permanent residence, the carriage of goods, the hire of vehicles, the preparation and delivery of food, or leisure services in which the undertaking undertakes to fulfill its obligation on a specific date or within a specified period;<\/span><\/li>\n
        13. on the supply of digital content that is not delivered on a tangible medium, if the provision of the service has started on the basis of the buyer’s explicit prior consent and with the consent to thereby lose the right to withdraw from the contract.<\/span><\/li>\n<\/ol>\n

          Pursuant to Article b43.d of ZVPot, a customer who is considered a consumer in accordance with the provisions of ZVPot may submit a notice of withdrawal to the company on the form referred to in the fifth paragraph of b43.d.\u00a0of Article ZVPot or with an unambiguous statement from which it clearly follows that he withdraws from the contract.<\/span><\/p>\n

          In accordance with the second paragraph of 43.d.\u00a0Article ZVPot, In case of withdrawal of the buyer, who according to the provisions of ZVPot is considered a consumer, from the contract, the company immediately or no later than 14 days after receipt of notice of withdrawal from the contract returns all payments received.<\/span><\/p>\n

           <\/p>\n

          6. Technical steps for concluding a sales contract in the Seller’s online\u00a0<\/span>store<\/span><\/em><\/h2>\n

          The following technical steps are available to the buyer in the purchase process:<\/span><\/p>\n

            \n
          • search for an individual product in the offer of products in the online store,<\/span><\/li>\n
          • product selection for purchase,<\/span><\/li>\n
          • adding the selected product for purchase to the shopping cart,<\/span><\/li>\n
          • determining the quantity of the product to be purchased in the shopping cart,<\/span><\/li>\n
          • review of the price of the selected product in the selected quantity, including the calculated tax, if it is charged,<\/span><\/li>\n
          • choice of payment method,<\/span><\/li>\n
          • review of the order with the selected method of delivery of the product and the charged delivery costs, if these are charged and<\/span><\/li>\n
          • confirmation and award of the order and thus the completion of the purchase (see also points 6.2. and 6.3.).<\/span><\/li>\n
          • Technological means that enable the identification and correction of errors before placing an order<\/span><\/strong><\/li>\n<\/ul>\n

            Prior to\u00a0<\/span>placing an<\/span><\/u>\u00a0order, the customer is enabled via the graphical user interface to, with immediate effect, easily and without difficulty:<\/span><\/p>\n

              \n
            • sees and reviews which products he has selected and added to the shopping cart,<\/span><\/li>\n
            • sees and reviews the price of an individual product and the total price of the entire selected quantity of an individual product,<\/span><\/li>\n
            • changes the selected quantity of an individual product and calculates the new price of the quantity thus changed,<\/span><\/li>\n
            • removes selected products it does not want to buy from the shopping cart and<\/span><\/li>\n
            • calculates the corresponding tax, according to the tax rate applicable to the selected product and its price (tax base).<\/span><\/li>\n<\/ul>\n

              Before\u00a0<\/span>confirming the<\/span><\/u>\u00a0order, the customer is enabled via the graphical user interface to, with immediate effect, easily and without problems:<\/span><\/p>\n

                \n
              • changes the selected method of product delivery,<\/span><\/li>\n
              • changes the selected payment method and<\/span><\/li>\n
              • reviews and approves individual changes.<\/span><\/li>\n<\/ul>\n

                 <\/p>\n

                Order accepted<\/span><\/strong><\/p>\n

                After placing the order, the Buyer receives a notification from the\u00a0<\/span>Seller<\/span><\/em>\u00a0by e-mail that the order has been accepted.\u00a0Within 1 hour of receiving this notification, the customer who, according to the provisions of ZVPot, is not considered a consumer, has the right to cancel the order without consequences.<\/span><\/p>\n

                The buyer cannot change the content of the order after placing the order, except for the possibility of cancellation.<\/span><\/p>\n

                Order confirmed<\/span><\/strong><\/p>\n

                If the customer does not cancel the order, the order goes into further processing.<\/span><\/p>\n

                Upon receipt of the order, the seller<\/span><\/em>\u00a0reviews it, checks the availability of the ordered products and confirms the order or rejects it with an explanation.<\/span><\/p>\n

                In order to verify the data or ensure the accuracy of the delivery, the seller<\/span><\/em>\u00a0may contact the buyer at the telephone number provided by the buyer when placing the order as his contact number.<\/span><\/p>\n

                Upon confirmation of the order, the\u00a0<\/span>Seller<\/span><\/em>\u00a0notifies the buyer by e-mail of the estimated delivery time.\u00a0The sales contract on the purchase of ordered products between the Buyer and the\u00a0<\/span>Seller<\/span><\/em>\u00a0is irrevocably concluded at this stage, in the case of a buyer who is not considered a consumer according to the provisions of the ZVPot.<\/span><\/p>\n

                Slightly shipped<\/span><\/strong><\/p>\n

                The seller<\/span><\/em>\u00a0prepares, sends the ordered products within the agreed deadline and notifies the buyer by e-mail.\u00a0In the e-mail from the previous sentence, the\u00a0<\/span>Seller<\/span><\/em>\u00a0also informs the buyer about the product return policy and informs him of the\u00a0<\/span>Seller<\/span><\/em>\u00a0‘s contact persons in case of a complaint or delay in delivery.<\/span><\/p>\n

                 <\/p>\n

                7. Prices<\/span><\/h2>\n

                All prices in the offers and price lists are stated in EUR and include VAT.<\/span><\/p>\n

                In the event of any changes in quality or any parameters of the goods from those originally offered at the express request of the Buyer, the\u00a0<\/span>Seller<\/span><\/em>\u00a0reserves the right to change the price of the final product.<\/span><\/p>\n

                New, changed prices come into force on the day of publication on the website, or.\u00a014 days after the date of dispatch of the new price list by post, fax or e-mail.<\/span><\/strong><\/p>\n

                In the event of an increase in the prices of raw materials, packaging or energy on the world market or in the event of the adoption of a new internal pricing policy, the\u00a0<\/span>Seller<\/span><\/em>\u00a0reserves the right to change prices.<\/span><\/p>\n

                All prices in the online store are product prices and do not include shipping costs.<\/span><\/p>\n

                All prices are valid only for electronic ordering of products through the Seller<\/span><\/em>\u00a0‘s online store\u00a0.<\/span><\/p>\n

                 <\/p>\n

                8. Delivery and acceptance of goods<\/span><\/h2>\n

                Unless otherwise agreed in a contract or written agreement, the price (s) for the supply of goods \/ goods at\u00a0\u00a0<\/span>EXW Ljubljana<\/span><\/strong>\u00a0parity (Ex Works, INCOTERMS 2010) applies.<\/span><\/p>\n

                Pick-up is possible every day from\u00a0\u00a0<\/span>Monday\u00a0<\/span><\/strong>\u00a0to\u00a0<\/span>\u00a0Friday\u00a0<\/span><\/strong>\u00a0between\u00a0<\/span>\u00a08.00 and 15.00,<\/span><\/strong>\u00a0\u00a0except on holidays and non-working days.<\/span><\/p>\n

                Place of collection:\u00a0<\/span><\/strong>\u00a0Trotkova 31, 2235 Sv.\u00a0Trojica in Slovenske gorice.<\/span>
                \n
                \nDelivery cost in Slovenia:\u00a0<\/span><\/strong>\u00a03.00 EUR with VAT<\/span>
                \nDELIVERY IS FREE in case of an order over 100.00 EUR with VAT<\/span><\/strong>\u00a0.<\/span><\/p>\n

                The general delivery time of the goods is\u00a0\u00a0<\/span>1 – 3 working days<\/span><\/strong>\u00a0\u00a0after the confirmation of the order, or a maximum of\u00a0\u00a0<\/span>15 working days after the receipt of the order<\/span><\/strong>\u00a0.\u00a0<\/span>The seller<\/span><\/em>\u00a0reserves the right to partial deliveries.<\/span><\/p>\n

                In cases of subsequent change of the order or in cases of force majeure (machine breakdowns, natural disasters, road and other traffic closures, strikes, wars, riots, etc.) over which the\u00a0<\/span>Seller<\/span><\/em>\u00a0has no influence, the\u00a0<\/span>Seller<\/span><\/em>\u00a0reserves the right to change the delivery time.\u00a0The extension of the delivery time in such cases is equal to the duration of force majeure, or in the case of a subsequent change in the order, the time required for additional production and preparation of additionally ordered quantities of goods.<\/span><\/p>\n

                In the event that the\u00a0<\/span>Seller<\/span><\/em>\u00a0is late with the delivery of goods through no fault of its own, the Buyer is entitled to compensation for the delay.\u00a0<\/span>Compensation can amount to a maximum of 0.5% of the value of the order<\/span><\/strong>\u00a0\u00a0(value excluding VAT)\u00a0\u00a0<\/span>for each working day of delay, but for a maximum of 20 working days of delay<\/span><\/strong>\u00a0, which means a maximum of 10% of the value of the order.<\/span><\/p>\n

                 <\/p>\n

                9. Payment<\/span><\/h2>\n

                Unless otherwise agreed in the contract or written agreement, the buyer pays for the goods received within 15 days after the date of delivery of goods or.\u00a015 days after the service.<\/span><\/p>\n

                In the event of a poor credit rating of the buyer\u00a0<\/span><\/strong>\u00a0, the\u00a0<\/span>Seller<\/span><\/em>\u00a0reserves the right\u00a0\u00a0<\/span>to demand 100% advance payment from the buyer without special explanation.<\/span><\/strong><\/p>\n

                The Buyer is not entitled to withhold payments or to impose counterclaims, unless these are acknowledged in writing by the\u00a0<\/span>Seller<\/span><\/em>\u00a0or established by a final court decision.<\/span><\/p>\n

                The seller<\/span><\/em>\u00a0allows the buyer the following ways to pay for the purchase of products from the online store:<\/span><\/p>\n